• Shipping to Canada.
• Shipping to Caribbean, Bahamas, Puerto Rico and Dominican.
• Shipping to Alaska.
• Shipping to Singapore.
• Shipping to other countries.

Due to high value of inflatable boats and Credit Card Fraud Protection policies, we ship boats and rafts ONLY via FedEx Ground with Signature Confirmation.

High value boats, kayaks and rafts CANNOT be left unattended at the door, in the backyard, on the porch, or with a neighbor. NO EXCEPTIONS! Customer's signature is required as a proof of delivery. FedEx may accept the timeframe for delivery or hold the item for pickup at a local Facility as per customer request. Please call 1800-GO-FEDEX for details.

• Question: What if I am working the whole day, why can't you ask FedEx to leave boat at my door?
• Answer: First, in order to be protected from credit card fraud, we must have the credit card holder's signature on file with FedEx. Second, if the item is left at the door and later stolen, who would be responsible for the loss? The customers signature on file with FedEx is the only way for us to have proof of delivery.

If the order for the boat or raft has been placed via credit card, we will ship ONLY to the same address as your credit card billing address. Check orders can be shipped anywhere in Continental US or Canada.

• Question: Why can't I have my boat shipped to a different address when I pay with a credit card?
• Answer: According to credit card security regulations, in order to be protected from credit card fraud and chargebacks, the item MUST be shipped ONLY to the credit card holders billing address.

Shipping prices are listed for deliveries within the Continental US only. Please see below for shipping outside of the Continental US.

Process time for items in stock is 1-2 days. Ship Time is 3-9 days depending how far are you from Miami, FL. Please allow 5-10 days for Total Delivery Time.

Shipping costs include full insurance up to the value of the item being shipped. As per FedEx Damage Claim Policy, customers have 20 days to report shipping damages since package delivery. After that period NO shipping damage claims will be satisfied by the FedEx. It is the customers responsibility to notify us about any shipping damages in a proper timeframe.

Once the boat has been shipped, you will receive an email from FedEx with a tracking number. Please contact FedEx at 1800GOFEDEX or www.FedEx.com to follow provided tracking number, and to ensure receiving of the package. 

After the 3rd attempt to deliver the package, FedEx will send it back unless you contact FedEx at 1800GOFEDEX to arrange a local pick up. Customers are responsible for package receiving and all associated shipping charges.  

If the order has been cancelled after it has been shipped, the appropriate amount will be deducted from the total of refund. Please call FedEx and ask for a supervisor or CAT if you need assistance or have special requests. Don't wait for the 3rd attempt as it might be too late.

If items are on back order, we will ship all pre-ordered boats the same day they arrive in our warehouse.

Canadian customers* must pay Duty, Taxes and Brokerage fees upfront. A US$250 for SD260/290/330 and all Kayaks/KaBoats. A US$300 deposit for SD365/RD390 and a US$400 deposit for SATUN SD385/430/XCAT boats. A US$60 for accessories below $200 value.

According to the FedEx Service Guide, if Duty & Taxes cannot be collected from the recipient, then the shipper, whose account was used to prepare shipping labels, is ultimately responsible for these fees. FedEx Ground does not collect the fees upon delivery. The broker that FedEx Trade Networks uses, releases the package and attempts to collect duties and taxes by billing the recipient after package delivery.

• Question: Why do I have to pay a duties/taxes to you, not to FedEx?
• Answer: It is a FedEx International policy to release Ground packages without collecting duty and taxes in order to expedite on-time delivery. The FedEx Trade Network will bill customers a couple weeks after the package has been delivered. However, due to the fact that some dishonest Canadian customers failed to pay the FedEx bills, we are now collecting duties/taxes upfront in order to insure on-time payments to FedEx. Once you will receive bills for duties/taxes from FedEx Trade Network, you should ignore that because shipper, whose account was used to prepare shipping labels, is ultimately responsible for these fees

IMPORTANT: Shipping by FedEx to Canada varies depending how far are you from the US border. If you are located in a rural area or close to Alaska, shipping may cost a lot. Please visit www.FedEx.com web site, and using the weight/dimensions table provided below, get a price quote for the item that your are ordering. Please make sure that the shipping quote does not exceed our posted shipping price. If actual shipment to your location in Canada is more then our posted shipping prices, please let us know before placing your order. 

*Our shipping policy to Canada was changed on 12/06/08. We no longer collect refundable deposits for duties/taxes. For all orders placed after 12/06/08, duties and taxes payments are not refundable.

Caribbean Islands, Latin America and Puerto Rico, customers may arrange shipping via the freight company of their choice. However, your shipping company has to pick up from our warehouse in North Miami, zip 33160. We recommend TROPICAL SHIPPING freight company that has local offices all over Caribbean Islands, Bahamas and Dominican (US address: 9505 NW 108TH AVENUE, MEDLEY, FL 33178, Phone: 305-805-7400). Please visit Tropical Shipping web site to find your nearest office. Average freight shipping costs starting from $120 per boat including pick up. 

For shipping to Puerto Rico we recommend Kestrel Liner Agencies, (305) 805-7420, 9505 NW 108th Ave, Medley, FL. Approx $175 shipping for SD385 size boats. $75 Trans Caribe Freight shipping and around $40 for pick up (includes delivery in San Juan) 

Customers have to call a Freight Company directly to get a price quote and/or arrange pick up from our warehouse. 

Shipping abroad: We will ship to most countries outside of US if:

1. Payment is provided in a form of Bank Wire Transfer or Western Union.
2. Customer arranges ALL shipping details including finding freight/shipping company that will pickup from us and deliver to the final destination. Customer pays shipping charges directly to the carrier of his choice. Or we can ship to that company in US if shipping charges are covered.